Consumer Guarantees Act 1993
The Consumer Guarantees Act sets out minimum standards for goods sold by Massé Incorporated. In the event that goods sold are deficient or faulty, the retailer has the obligation to repair, replace or refund. Refer to Consumer Guarantees Act for more information.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Under the Consumer Guarantees Act you may be entitled to have your product repaired, replaced or refunded.
If the faulty product is still under warranty, we may assess and repair the product at our expense. If the product is out of warranty, then we can still have the product repaired, however the cost of the repair will be charged to the customer unless the product is found to have a manufacturers fault.
Simply contact us on 0800 300 330 Monday – Friday 8.30am – 5pm to enquire about returning the product for assessment. Alternatively, you can return the product to your nearest Massé branch with your proof of purchase.
We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. Please contact us on 0800 300 330 Monday – Friday 8.30am – 5pm to arrange this. Make sure you have your order details handy.
How to Return a Product
Products can be returned to one of our branches. You will need your Order Confirmation Email available as this is needed as proof of purchase. Refunds will be credited against your original method of payment, e.g. to the credit card you used to make the purchase. If you would like to return a product but cannot get to a branch, then please contact us on 0800 300 330 Monday – Friday 8.30am – 5pm to arrange this. Make sure you have your order details handy.
If you suspect your product has been damaged during delivery, please do not throw away the parcel or cover in which the product came as Courier Post will need to inspect it. Please contact us on 0800 300 330 Monday – Friday 8.30am – 5pm and we will organise the return of the product and packaging for inspection and will endeavour to send you a replacement as soon as possible.